Terms & Conditions: 

1. Detailed description of goods and/or services

Bistro Bella Cibo (PTY) Ltd is a business in the hospitality industry that sell frozen food online .

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way booking number.

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Bistro Bella Cibo is subject to availability. In cases of unavailability, Bistro Bella Cibo will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.

5. Customer Privacy policy

Bistro Bella Cibo (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Bisto Bella Cibo (PTY) Ltd bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Bistro Bella Cibo via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Bistro Bella Cibo separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Bistro Bella Cibo takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Bisto Bella Cibo chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 13 Main Rd, Place Vendome Lifestyle Centre, Franschhoek, 7690, Western Cape, South Africa

12. Variation

Bistro Bella Cibo (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by private company based in South Africa trading as GOODFOOD BOWL and with registration number 2021 / 622428 /07 and Nico Vorster as Director

14. Bistro Bella Cibo (PTY) Ltd contact details

Company Physical Address: 13 Main Rd, Place Vendome Lifestyle Centre, Franschhoek, 7690, Western Cape, South Africa

Email: goodfoodfranschhoek.co@gmail.com Telephone: +27218763556